Effective Date: September 4th, 2025

Sell My Phone (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, submit a device for an offer, or complete a transaction in-store.

Information We Collect

When you use our services, we may collect the following information:

• Personal Identification: Name, email address, phone number, government-issued ID (driver’s license, passport).
• Device Details: Brand, model, IMEI/serial number, condition, storage capacity, and financing status.
• Transaction Information: Payment method (Zelle, Venmo, PayPal, or cash), date of sale, and offer details.
• Website Data: Information automatically collected through cookies and analytics tools, such as IP address, browser type, and site usage.

How We Use Your Information

We use your information to:

• Verify your identity and eligibility to sell a device.
• Evaluate and confirm the accuracy of device information.
• Process transactions and provide payment.
• Communicate with you about offers, questions, or updates.
• Improve our website, services, and customer experience.
• Comply with applicable laws and prevent fraudulent activity.

Data Sharing

We do not sell your personal information. We may share your data only with:

• Payment providers (Zelle, Venmo, PayPal) to complete transactions.
• Law enforcement authorities when required to comply with legal obligations, investigations, or fraud prevention.
• Service providers (such as website analytics or hosting partners) who help us operate our business

Data Protection

• We use industry-standard security measures to protect your personal information.
• Access to personal data is restricted to authorized employees and service providers.
• However, no system is completely secure, and we cannot guarantee 100% protection against unauthorized access.

Your Rights

You may request to:

• Access the personal information we hold about you.
• Correct inaccuracies in your information.
• Request deletion of your personal information, subject to record-keeping obligations under law.

Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and analyze site performance. You can adjust your browser settings to disable cookies, but this may affect site functionality.

Data Retention

• Customer records, including ID verification and transaction history, may be retained as required by law.
• Device details and form submissions are stored only for the purpose of completing the transaction.

Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.